FAQ
Categories
Hi there!
Hopefully we were able to provide you with all the details you needed, but just in case we left you wondering for more information about Make Miso Hungry, here’s some answers to commonly asked questions!
Delivery:
All orders are dispatched once a week on Thursday to be delivered to you on Friday!
Please order by 10pm on Tuesday to have your order that Friday.
You’re also able to order in advance for future weekends.
Different couriers are used for London-wide deliveries and nationwide deliveries. We use overnight delivery services so your meal kits arrive at your doorstep the next day! You should receive a tracking notification with your delivery window.
Allergens
Please note that many of our homemade marinades that made in-house. So while we make every effort to avoid cross-contamination, we sadly can’t guarantee that all of our products are totally free from other allergens.
Delivery
Do you deliver Nationwide?
The answer is yes! We deliver to all mainland UK addresses!
Do I have to be home to receive my box?
If you are not home, our couriers will leave your box in a designated safe place you provided them with (although at your own risk!) so it’s waiting for you when you get home!
My box didn’t arrive on my expected delivery time..
We do our best to ensure that your box arrives in your expected delivery window. However, as we use a courier service, it’s possible that the couriers may experience high volumes of delivery on the same day or get stuck in traffic which can lead to delays in delivering your boxes. So if your box is not delivered on time, please bear with us, the couriers will try to get to you as quickly as possible, and your box should arrive by 8pm at the latest on Friday.
My box didn’t arrive on my expected delivery date, what should I do?
If you are a rare and unfortunate case where your box doesn’t get delivered to you on Friday, it will be delivered to you first thing Saturday morning! If you are worried about the freshness of your ingredients, please do not fret, your boxes have been packed with ice packs and insulated liners to keep your ingredients fresh and cool. However, make sure to review the inside of your box and see whether your ingredients are still chilled. If they are ambient, please notify us and we will organise another box for you (though it will need to be for the following weekend or a future date of your choice)! Or if you’re unsure, please don’t hesitate to reach out via email (info@makesmisohungry.com)
About our Meal kit
How many people does 1 kit serve?
Each meal kit serves 2 people or 4 people! You can always purchase more kits to share with friends and to serve more people!
Do you have vegetarian/vegan options?
We often have vegetarian/vegan options, but not always so have a look at the ingredients list to be sure each dish is suitable for you!
How long can I store the dish for?
Depending on which dish you prepare, the amount of time you can keep them in the fridge may vary, so make sure to look at the recipe card to see when you need to consume your food
Can I freeze ingredients before/after cooking them?
Because we want you to experience our food at its freshest, we recommend cooking the ingredients and serving the dish by the best before date (i.e. that weekend). As our products are freshly sourced from our local markets, you could freeze it but this would be at your own risk; the dried and fresh accompaniments may not hold for that long though so again, we’d just recommend that you order for the weekend you’re actually able to enjoy it.
Where do you get all of your ingredients from?
We pride ourselves in delivering you the best products and so the Japanese ingredients are imported from Japan and fresh produce have been hand selected from Billingsgate Fish Market, Smithfield’s Meat Market and New Covent Garden Vegetable Market!
I have a missing ingredient…
Although we try to ensure everything is packed with care (1 person packs, another checks it and signs it off), there may be a time where we miss something. If that is the case, contact us on our website or via email: yoko@makemisohungry.com and we can deal with it together from there!
There are some damaged elements in my box...what should I do??
Again, we try to ensure that everything is packed with care but if you find that there are some damaged elements in your box, contact us on our website or via email: yoko@makemisohungry.com and we can deal with it together from there! We apologise for any inconvenience!
Amendments to your order
I have entered an incorrect address...what should I do?!
Don’t panic, we got you covered! If you entered an incorrect address, let us know via email: yoko@makemisohungry.com before 10am on Thursday and we will put your new address into our system.
I want to cancel my order. What should I do?
If you change your mind about your box and want to cancel (hopefully you don’t!) please let us know by Thursday 10am so we can cancel your order before they are shipped! Please note that cancellation requests after this time can’t be accepted as we would have already organised delivery for you. You’ll receive it on Friday as originally planned and we hope that you’ll be able to enjoy it!
Payments / Refunds
What are the payment options?
We accept Visa, MasterCard and American Express.
How do I know if my order has been confirmed?
As soon as you place your order, you should receive an order confirmation via email. What this means is that we have your order and pre-authorised your credit card for the purchase.
How does the refund process work?
As soon as you confirm your order, we will immediately receive your payment, so if you cancel within the time span we have provided you with, we will issue a refund to the original credit card that you used when placing your order. Although we will try our best to give your refund as quickly as possible, please note that it can take up to 3-5 days for payments to return to your account!